Terms of service

 

Fulfillment Policies

We have a 30 day window for remote calibrations. 

What this means is from the time that we send your first calibration, we have 30 days to complete the work.  30 days is more than enough time to do a complete remote tune on almost any vehicle we work with.  

Why?  We value our time, and yours.  We can't think of any company that would commit to an unlimited amount of work for an unspecified amount of time at a fixed price, indefinitely.

After remote calibrating thousands of cars we'd like to believe we have a good process, and the countless outstanding reviews and feedback we have received from you, our client base, supports that.  Our goal is to make the process seamless, quick, and purposeful.  We want to give your calibration the full attention it deserves and there is no better way to do that than when its fresh in our minds.  Each time we review your data, we want to be fully vested in our work, not trying to think back months to the last time we saw data from this vehicle.

We use a variety of worksheets and systems to move through a checklist of items to get your calibration completed.  We will almost always get back to you within 24 hours on business days, and often much more quickly than that.  Exceptions include when we are traveling, have race weekends, or on-site dyno scheduled.  

Who this works well for: If you are motivated to have your car well put together from a mechanical stand point, wiring standpoint, and intend to follow our logging parameter guidelines and protocol and get data back to us promptly, you'll find this process quick, efficient, and detailed.

When it might not be a good fit:  If you do not want to read through our instructions, follow our logging protocol (for example logs submitted need to have certain parameters selected so we can see the critical data to make a good revision for you), or think weeks may go by between submission of datalogs, then we are probably not a great fit.

Communication is key:  We know life happens.  Sometimes we get sick, cars have issue, and things come up.  We are reasonable and ask that you keep us informed.   

This is designed to protect both of our time and prevent an endless cycle of one log every month for an unspecified amount of time.  We hope being upfront will give you the information you need to make the right choice so its a good fit for everyone.

The best way to decide is to talk to others who've worked with us so you can hear it from the horse's mouth.